Question 1

Can I order by phone?

Accepted Answer

Unfortunately, we are not able to take orders over the phone but please email us, info@rvhhome.com with any requirements or questions.

Question 2

How will my items be packaged?

Accepted Answer

In order to minimise wastage, most of our items will be delivered in carboard boxes and recycled packaging. Where possible, we use the original packaging from our suppliers to avoid any wastage.

Question 3

Can I track my order?

Accepted Answer

Once your order has been processed, you will receive a tracking number with your dispatch confirmation so you can keep an eye on when you can expect your delivery. Please do get in touch with us at info@rvhhome.com if you are still waiting for a tracking number.

Question 4

Do you offer extended returns for Christmas gifts?

Accepted Answer

We do. Our products are perfect Christmas gifts and for peace of mind, our Christmas returns policy runs untill Sunday 10th January 2020. The items must be returned unused, unwashed, in perfect condition and with the original packaging. Please see our returns page for more information.

Question 5

How long will it take to receive my order?

Accepted Answer

Orders are usually being shipped within 1-3 days of the order being placed. Should you like to receive your purchase quicker, we are able to offer a faster delivery. Please see the options during the check-out process which will show when you check out or please do get in touch with us.

Question 6

Do you ship overseas?

Accepted Answer

Due to the delicate nature of some of our products, we currently only offer delivery within the UK as part of our online buying process. If you live abroad and would like us to ship internationally, please email us at info@rvhhome.com with the details of the the items you are interested in and we will be able to tell you whether we can fulfil your request and send a quote on a bespoke shipment for you.
 
Please note that international shipments have varying lead times and this will depend on the destination and shipping service selected. For those who live outside the European Union, it may be necessary to pay import duties and taxes on your purchase which will need to be paid locally upon or before receipt of the goods. RVH HOME do not cover these costs and are unable to advise on what these would be. We are also not responsable for the condition of the goods upon arrival.
 
Please note that if we do ship internationally, we are unable to offer VAT refunds on your purchases.

FAQ

Frequently asked questions